To obtain a refund, you agree to ship the item back to us within 3 working days after you receive it.
The return shipping is on the buyer. No refund will be done until we receive the item back.
Please do not return the item before contacting us and obtaining an address to return and a Return Authorization number. We are not liable to refund if the item is returned prior contacting us and without an authorization number.
Refund is possible only if the item is either lost or majorly damaged in transit. Stitching variation, Minor color or pattern variation will not be considered as a reason to process a refund.
If you select the stitching service you may need to do minor alteration after receiving it. We do not process a refund on return on customized stitched dresses / blouses.
Terms and Conditions for returns:
We do not accept returns for custom made / stitched clothing, including readymade stitched Sarees or Sarees stitched with custom blouse, Jewels and handwork items. We would accept returns if there is any faults from our end only for un-stitched items.
Returns will be not accepted if item is not shipped back to us within 3 days after receiving the item.
Minor Shade variation is not a reason to refund. In case of complete color variation, the items should be returned in original condition without any further damage or fault.
Complains regarding damage or fault should be brought to our attention within 24 hours of receiving the item. We will need digital photos as proof and other details before assisting with refund options. Refund options will depend on the seriousness of damage.
We only refund the item cost. Any custom duties, local taxes paid by you at the time of receiving the goods are not refundable.
There is an admin / credit card commission cost of $5 or Rs 250 will be deducted for refund. If refund is issued as a gift voucher there is no charge applicable.
It will take 10 working days to process a refund after we receive the item.
STITCHING - We stitch as per the measurement provided by customers. Although we try our best to get accurate fittings, we do not guarantee it. You may or may not need alteration. It is not a reason to return or refund.
CUSTOM HANDWORK DRESSES AND BOLLYWOOD REPLICAS - Pictures shown are for reference purpose only. Please note that while you purchase a custom made handwork dress or a bollywood salwar suit, saree, you are getting a copy of the outfit you see in the picture. It is not the actual one that star/celebrity is wearing. It is our closest attempt to make the outfit look alike celebrity styled designer outfit. It might vary in work/fabric or color combination, though we try out best to give a similar look considering the budget of the sale price. We do not accept returns for refund or replacement for an issue of similarity.
SHADE - Because of different color settings on different cell-phones, tablets and computer screens the color shade may vary. What is dark here may look lighter shade on different screens. If the screen resolution is less color and bright screen. Similarly what is light color here may look dark on your screen. This is not a reason to return of refund.